Archive for the ‘Innkeeping Life’ Category

Living in Paradise – or How the Feldmans Ended up in Eureka Springs, AR

June 19th, 2011 by Sam Feldman

When Jeff and I left Richardson, TX, nine years ago, it was to head to paradise here in Eureka Springs, AR – which took a while to find.

We had certain criteria we were looking for:

#1 – it had to be within a short day’s drive back to Dallas and our kids (and therefore was a short day’s drive from there and several other large cities for guests to travel easily).

#2 – it had to be near a lake. At the time we had a small sailboat and we needed a place to park it. Beaver Lake is one of the most gorgeous (and not crowded) lakes you could possibly find.

#3 – it had to have green mountains (we loved Colorado, too, but those mountains are not nearly as green, plus it’s MUCH more expensive there). Arkansas has some of the most beautiful scenery you will find in the entire country.

#4 – it had to be a small town (we had, after all, been living near 7 million of our closest friends, being in one of the largest cities in the country – that gets old!).  We wanted the small town to have culture and things to do and to not feel like a “hick” town. Eureka is #12 in “American Style Magazine’s 2011 Top Arts Destinations for Small Cities” (and at only a little over 2200 people, “city” is rather a misnomer).

#5 – we wanted plenty of good restaurants to choose from (and we were just thinking about our own stomachs here, but it works great for our guests, too). We have around 100 restaurants in the general area to pick from and right in town there are only three chain fast-food places; all the rest are local owners. You need to come for enough days just to make sure you make all the rounds.

#6 – we wanted to be near a “metropolitan” area so that whatever Eureka didn’t have, we could find close by. We are within an hour’s drive of Fayetteville, Rogers and Bentonville (home of Wal-Mart headquarters). We are also within an hour’s drive of Branson, MO, which has top entertainment and new places to eat (still thinking of our own stomachs here) and we are within 2-1/2 hours drive of Tulsa, Ok, and an international airport.

#7 – to be near a university, in case we wanted or needed to continue with some education. Of course Fayetteville is the home of the Arkansas Razorbacks and the University of Arkansas – you can’t get any better than that! (Woo pig sooie!!!!) 

#8 – we wanted to feel safe (Dallas – remember???). I often tell guests that you could walk around town at 2 a.m. in the morning and not have to worry about anything more dangerous than being accosted by a deer or tripping over our rolling sidewalks.

#9 – a place where tourists would want to visit. Well, there’s a reason so many folks come to visit here, all twelve months of the year. Besides 1-8 above, we have one of the largest historic districts in the country.  The National Trust for Historic Preservation has named Eureka Springs as a “Distinctive Destination”. The entire downtown is listed on the National Register of Historic Places. and

#10 – Something that wasn’t “cookie cutter”. Suburbs all look alike – come to Eureka to get a different perspective. You will not leave the same person!

For those of you that aren’t lucky enough to move here, check out what it’s like just to visit.

Warmest regards,

Jeff and Nadara (Sam) Feldman – and Sophie, too!

Friendships

November 13th, 2009 by Sam Feldman

One of the things that we didn’t realize when we first went into innkeeping at Bridgeford House was the lasting friendships that we would develop with our guests. Over the past seven years, we have made friends with some of the most wonderful people. They send cards and gifts when they are not here and quite a few have sent gifts to our two dogs, Chelsea (since passed on) and our new one, Sophie.

Chelsea Feldman

Chelsea

Sophie

Sophie

One of the most lasting friendships is with a couple that is from St. Louis. The first Thanksgiving that we had the inn, November, 2002, we had a couple come stay with us who had just gotten married on Thanksgiving and came down to our place for their honeymoon. Very close to our age, this couple was so outwardly friendly and just plain goofy that we laughed over everything they said. The groom, at one point, decided to carry his new bride up our garden stairs (which are old rock steps). He ended up dropping her and she hit her head on the side of the house – we are still laughing about that today – they just made it so funny with their antics re-enacting the whole thing repeatedly! We had so much fun, they ended up coming back in six months and they started a tradition of bringing us a china plate each time to use for our guests’ treats. They come every year and we go shopping, go out to eat, play games in the parlor, watch town parades, sightsee and just generally live it up. We have even visited them twice now in St. Louis. I know this friendship will last beyond innkeeping.

Crazy people...

Crazy people...

We also have two ladies that usually visit us every year around the fall. They are best friends from way back that now live in different parts of the country. They discovered us about six years ago and have come back ever since, again always bringing gifts! This year they brought Sophie, whom they had not yet met, a present all wrapped up. Somehow, Sophie knew that was her present and she kept grabbing it and trying to drag it out of my hands. We spent many hours with these ladies laughing, talking, and playing with the dog. They are gracious, kind and lovely people, as are all our guests. We thank them all for many happy memories.

A Day in the Life of An Innkeeper

October 4th, 2009 by Sam Feldman

So you want to be an innkeeper…

Back in 1990, the inspiration hit that I wanted to be an innkeeper. I rushed home in the Dallas traffic, avoiding mass quantities of cars aimed at me like bullets from a machine gun and told Jeff what I thought we should do and that I thought we should go stay in one. His response was, “Now let me get this straight. You want me to go to a stranger’s house, sleep in a stranger’s bed and get up and have breakfast with a bunch of strangers?!!” Well, yep, that was about the gist of it.

We stayed in our first one in Jefferson, TX, and loved visiting with the innkeeper so much that when we drove home after our visit, Jeff said, “Looks like fun, let’s do it!”

Well, it took us 12 years to actually get to “doing it”, but 7 years after the fact we have this down pat. So let’s take a peek behind the curtain and see what a “day in the life” looks like:

Jeff’s an early bird. I have given him permission to drag me out of bed at an indecent hour as well – not to cook, but to walk! So for those of you that think we are up before the crack of dawn to start cooking and baking, think again. We are actually out there with a poop bag following Sophie for 2 miles.

Anyway, once we are back and cleaned up, we are in the kitchen by 7:45. A quick breakfast for ourselves (we don’t eat all this fattening food ourselves, you know) and it’s getting on with breakfast. Here at the Bridgeford House we serve a four-course breakfast. That’s a fruit dish, an egg or pancake (or French toast) dish, a side dish and a meat. There is also usually a garnish of some sort, plus juice and coffee. We have such a good system that we can fix a breakfast for 10 in an hour. Planning, planning, planning!

Once folks have eaten and gone (and they often stay talking at the breakfast table for an hour or more!), clean up is accomplished. (Usually somewhere about that time is another Sophie walk, so more exercise is expended, whether I want to or not.) We serve our breakfasts on fine china, crystal and gold flatware and much of that is hand-washed. I’m not kidding.

Daily sweet treats need to be baked next. Cinnamon scones (although I discovered by accident recently that butterscotch scones are wonderful, too!), gooey lemon bars, chocolate chip cookies…well, you get the idea. Those are all baked up by yours truly and wrapped on plates and put on the guests’ beds, new ones coming in or those staying over. For those staying over, we also change out used towels for fresh ones, check drinks and coffee supplies, empty trash, and straighten beds for a “turned down” look. This is known in the industry as a “fluff”. I just like saying that word.

SwanTowel

For those guests that have left, an entire room turnover is needed. Fresh sheets and towels, restocking of supplies and an entire disinfecting clean of the bathrooms, followed lastly by a good and thorough vacuuming. On a good day, I have a housekeeper that does all this for me! On a medium day, I have my husband helping me (he works Monday-Friday at the Eureka Springs Chamber office). On a bad day, Sophie helps me.

SopheWithDuster

Throughout our days, there is a comforting and constant reality to give us total job security – laundry. With five rooms and fresh towels provided daily to current guests (something we insist upon), laundry can pile up high enough to bury ten Sophies. I have learned to do laundry in my sleep and also during all other activities, so that it is barely noticeable. Oh, and you will be glad to know that I do find time to do our own personal laundry – not to worry.

Believe it or not, on some days, all these things except laundry (remember, it’s going on in the background) can be done by 1 or 2 p.m. Then it’s time to check guests in, if they are arriving in mid-afternoon, which most of them do. Getting them settled in and toured takes about 15 minutes or so each (depending on how talkative I am or how long they play with Sophie). How, you might ask, do I check in more than one room at a time, if they all arrive at the same time? The most valuable words in an innkeeper’s vocabulary:  planning and keep it simple. We stick a note out on the door to have new arrivals make themselves comfortable until we return.

There is a lot of time in between these tasks doing website updates, answering emails (and the phone, of course), and hopefully making reservations. Depending on the particular innkeepers, these extra duties, loosely described as “shamelessly promoting ourselves” can take a lot of time or very little time. We happen to be pretty computer-savvy and like to make it as complicated as possible.

This is our life and we love it. This was a behind-the-scenes tour rarely seen by our guests – and that’s the way it should be!

Warmest regards,

Sam and Sophie (Jeff’s at work!)

»