Posts Tagged ‘Hospitality’

Just Customer Service, Ma’am

October 11th, 2009 by Sam Feldman

I had an unexpected but delightful call today from a guest that had stayed with us a few weeks ago. She just wanted to tell me, again, how much they had enjoyed their stay, the breakfast, and their room. She intended to tell everybody she knew that was coming to Eureka Springs to stay at the Bridgeford House. Of course, this delighted me. But what really iced the cake was her next comment. She said what they enjoyed most was our warm and hospitable selves. We made them feel so much at home and so welcome, it made the experience over the top. Now that’s a compliment.

It’s just the way we do things, ma’am.

(Of course, she then proceeded to ask how Sophie was, who we all know is the one that really makes everybody feel so welcome here!)

SophieOnTheGo

Sam & Jeff (and Sophie, too!)

»